COVID-19 FAQs


UPDATE 13th January 2022

The borders are open again! 

In line with expectations the French borders are open again and we are restarting our operations from Sunday 16th January. We would like to sincerely thank our guests and staff for their patience.

 

There are many questions about travel at the moment. Some we can answer quickly and easily and others are subject to change depending on Government policy in the UK and France.

If you cannot find the information you need here, please give us a call - we will do our best to answer your query.


 

What are the current procedures for travel to and from France?

As at 13th January 2022...


All travellers from the UK aged 12 and over must present evidence (certificate or QR code) of a negative covid test to enter France. This can be either a lateral flow or  PCR test. This test must be taken within 24 hours of travel It must be a validated test, either remotely or at a testing site. NHS tests are not acceptable.


Everyone travelling to France must complete a ‘sworn statement’ (déclaration sur l’honneur) form self-certifying they are not suffering from symptoms associated with coronavirus and have not been in contact with confirmed cases in the preceding fortnight. This can be found on the French government’s website and a PDF of the English version can be found here.

 

In addition, the following rules apply to different age groups depending on your vaccination status.

Fully vaccinated adults

(see link for details of acceptable vaccines - https://www.gov.uk/foreign-travel-advice/france/entry-requirements)
If you are fully vaccinated, you are able to travel to and from France, visit bars, restaurants and public places by simply downloading the NHS app which demonstrates your vaccination status -  details on how to obtain this are here https://www.gov.uk/guidance/nhs-covid-pass.
Please note that from
15th January onwards you will need to have had your booster vaccination to travel to France if it is more than seven months since your second vaccination. The booster will automatically upload to your NHS pass.

 

Children aged 12 to 17

The rules on children in this age group are a little complicated - please give us a call and we will be able to explain the various options.
 

Children aged 11 and under
If they are travelling with fully vaccinated adults, children aged 11 years old or younger do not need to present a negative test result to travel to France. This also applies to entry to bars, restaurants and public places.

 

Unvaccinated adults
If you are not fully vaccinated, you will not be able to travel to France as unvaccinated adults need an essential reason to travel to France and a holiday is not classed as an essential reason.

 

In France
Mask wearing is obligatory in most public places as it is on all public transport, including ski lifts, planes and coaches.  Some airlines have been insisting on surgical rather than cloth masks. More information can be found here https://www.gov.uk/foreign-travel-advice/france/coronavirus

 

Returning to the UK
New rules have been announced where testing prior to returning to the UK is no longer necessary.


Before you travel to England you must:

 

Book and pay for a Lateral Flow Test to be taken before the end of day 2 in England – details of providers here - book and pay for a COVID-19 test .  We have found that Randox offer a reliable service and a choice of a tests. You no longer need to self isolate until you get the results of this test.


Download a Passenger Locator Form for all members of your party to be completed in the 48 hours before you arrive in England. Children under the age of 18 can be added onto their parents' form. See here complete a passenger locator form 


You will need to enter your COVID-19 test booking reference number on your passenger locator form.
All vaccinated adults and all children aged 5 to 17 will have to take a Day 2 test on their return to the UK.
For more details - https://www.gov.uk/guidance/travel-to-england-from-another-country-during-coronavirus-covid-19
  
IMPORTANT - PLEASE NOTE
It is your responsibility to ensure you have carried out the appropriate procedures for your party.  We realise it may appear complicated and if you have any queries, please do not hesitate to contact us by phone – 01484 548996 or by email mail@leski.com and we will do our best to assist you.

 

What if FCDO advice is against travel to France or the resorts are not open?

If we cannot operate your holiday, we will offer you a deferral to next season or a refund. Last season we contacted guests quickly and dealt with all changes promptly and efficiently.
 

What if we decide to cancel, do we get our money back or a deferral?

If Le Ski are operating the holiday and you choose not to travel this is classed as a cancellation on your part, and we cannot defer or refund your holiday. You may be able to claim on your insurance policy where applicable.
 

What if I test positive for Covid and have to self-isolate and cannot travel?

If you are unable to travel due to Covid or any other illness, please let us know as soon as possible. Unfortunately, this is classed as a cancellation and charges will apply but many insurance policies now offer cover for this eventuality.

 

What happens if I or someone else in my chalet tests positive for COVID in resort?

If someone tests positive for Covid 19, they will have to follow the local regulations and may have to isolate. Our resort staff will provide assistance with this. Many insurance policies now offer cover for medical and hotel costs as well as for the purchase of additional flights if you are not able to travel on our flight. Please check your insurance cover carefully.
 

What Covid secure measures are Le Ski taking?

Guests will be required to adhere to airline and transfer company COVID regulations on the journey to and from resort. Mask wearing is likely to remain compulsory unless you are proven exempt.
 

In resort, our staff are all fully vaccinated, will wear masks when preparing and serving food and be fully trained on sanitisation measures. Chalet communal areas will be regularly and thoroughly cleaned and you can opt in/out of having your bedrooms cleaned. All staff will be fully trained on the most current COVID regulations and advice in order to keep our guests safe and managers will be trained to respond if any guests or staff test positive for COVID.

HOW DID LE SKI REACT TO THE CRISIS?


Believe us when we say that Covid-19 is still presenting us with the most difficult situation we have ever experienced in 39 years of operating skiing holidays. We've had financial crashes, the devaluation of Sterling, volcanic ash clouds, more financial crashes, fires and avalanches but never anything like this... 

 

Doing the right thing by our understanding guests


We repaid the faith our wonderful guests have in us by doing the right thing by them. Refunds have been issued to guests who did not have a successful insurance claim or where they couldn't defer their trip to the following season. Sincere thanks you to all those who were able to defer until next season.


What our guests said


Just a few of the wonderful messages we've had - thank you, it makes a huge difference to us.  
 

"I would like to extend my thanks to you and the wider Le Ski team. I appreciate that this is an extremely difficult time for your business so your understanding and cooperation in my case are appreciated.I wish you all the very best and be assured that I will book my next holiday through yourselves."
SG, due to travel 22nd March 2020 to La Tania.

"Many thanks – the payment has now safely arrived. As I have said before, I do appreciate the integrity with which Le Ski have handled this situation. Rest assured you will be my first port of call when it comes to booking next year."
AJ, due to travel 29th March 2020 to Val d'Isere