Issued 15.30 2/4/2020
NEW ABTA GUIDANCE - DEFER
ABTA have issued new guidance which states that they are in talks with government about establishing a fund to help tour operators where they can't recoup payments they have already made to suppliers both in the Uk and France. It is an extremely challenging time for the industry and many of our guests have realised that the best way forward is to defer their holiday until next season.
DEFERRED HOLIDAYS ARE ATOL OR ABTOT BONDED
The deferred holidays are then immediately covered under our ATOL licence 2307 OR ABTOT licence 5143 for your peace of mind.
CLAIMING ON YOUR TRAVEL INSURANCE
We firmly believe that Covid 19 is such an extraordinary event that it should be covered by travel insurance. Indeed our recommended insurer MPI is covering it. Please check with your insurer - they may pushback requesting further information and try and make the whole process tedious - we can help you with that!
We are so grateful to the hundreds of you who have already contacted us to defer their holiday to next season. We really appreciate your confidence in us and are working extremely hard to resolve this unprecedented issue.
OFFICE OPEN BUT LIMITED TO ONE MEMBER OF STAFF
Following the government's advice most of us are now working from home. We are continuing to monitor all emails and make and receive calls.
Please do not ring us as we are experiencing an extraordinarily high volume of calls. Please contact firstname.lastname@example.org instead.
We offer our sincere apologies to all our guests in these unprecedented times.
Please remember that our Booking Conditions insist that you have valid travel insurance.
WHAT IF I BOOKED THROUGH A TRAVEL AGENT?
If you have booked through a travel agent, they will be your point of contact. Please refer any questions about your holiday to them.