We are so grateful to the many hundreds of you who have deferred their holiday to next season. Please be assured that we really appreciate your confidence in us.
Some guests have had successful insurance claims and we thank you for your persistence! Many guests had unsuccessful claims and could not defer until next year - they have had full refunds from us. We hope they will choose to travel with Le Ski in the future.
Our office is fully open and all booking systems are operational
We are busy taking bookings for next winter. Over 45% of our holidays are already booked...
Covid precautions in our chalets
Given what has happened in the past six months nobody can possibly predict what will happen in the next six months. All we can do is plan for something approaching normality. Obviously, policies are subject to change.
The safety and wellbeing of our guests and staff are paramount and our Covid planning in our catered chalets will include the following precautions:
Airport – flights have been operating for several months now. Social distancing is in place in the airports, sanitiser is available everywhere and masks are required throughout the airports and on the plane.
Testing may become common or compulsory and we will go along with whatever the airports recommend.
Coach transfer – we will be following the French regulations on this subject, which currently involve the wearing of face masks.
Chalet – cleaning and sanitising of the communal rooms will be a priority and individuals will be able to decide if they want our staff to clean their rooms along with any other requests.
Food – our staff will be wearing facemasks and/or visors when preparing and serving food. Unlike previous years, our staff will not dine with guests.
Staff – we plan to take our staff’s temperatures on a regular basis and test them regularly (depending on the availability of tests at the time). We plan to have isolation areas where staff can quarantine should there be any issues.
Skiing – many ski resorts have been operating their summer programmes and have put in place various measures to minimise risk of infection which have proved to be successful. The fact that skiing is an outdoor sport makes this easier.
We will be flexible and adapt quickly to any new situations. We have an experienced team in France who will ensure that the best possible levels of safety are maintained.
Believe us when we say that Covid-19 presented us with the most difficult situation we have ever experienced in 38 years of operating skiing holidays. We've had financial crashes, the devaluation of Sterling, volcanic ash clouds, more financial crashes, fires and avalanches but never anything like this...
Doing the right thing by our understanding guests
We repaid the faith our wonderful guests have in us by doing the right thing by them. Refunds have been issued to guests who did not have a successful insurance claim or where they couldn't defer their trip to next season. Sincere thanks you to all those who were able to defer until next season.
What our guests are saying
Just a few of the wonderful messages we've had - thank you, it makes a huge difference to us.
"I would like my extend my thanks to you and the wider Le Ski team. I appreciate that this is an extremely difficult time for your business so your understanding and cooperation in my case are appreciated.I wish you all the very best and be assured that I will book my next holiday through yourselves."
SG, due to travel 22nd March 2020 to La Tania.
"Many thanks – the payment has now safely arrived. As I have said before, I do appreciate the integrity with which Le Ski have handled this situation. Rest assured you will be my first port of call when it comes to booking next year."
AJ, due to travel 29th March 2020 to Val d'Isere
Val d'Isere health and safety update
Click here for a link to Val d'Isere's healthcare protocol
Courchevel health and safety update
Click here for a link to Courchevel's healthcare protocol