COVID-19 FAQs

 

We have recently been out to the Three Valleys and Val d’Isere to speak to our chalet owner partners and suppliers in preparation for this winter. Travel is far easier than one may imagine and everyone is very enthusiastic and optimistic that this season will be a good one.
 
There are bound to be some differences from a ‘normal’ winter but we are confident that, with some common sense and caution on everyone’s part, it will be a successful one.
 
Everyone has lots of questions about Covid and its impact on travel and holidays. There are some questions that we can answer quickly and easily and others that are subject to change depending on Government policy. If you cannot find the information you need here, please give us a call - a human being will answer the phone promptly!
 

What if FCDO advice is against travel to France or the resorts are not open?

If we cannot operate your holiday, we will offer you a deferral to next season, a Refund Credit Note or a refund.  Last season we contacted guests quickly and dealt with all changes promptly and efficiently.
 

What if we decide to cancel, do we get our money back or a deferral?

If Le Ski are operating the holiday and you choose not to travel this is classed as a cancellation on your part, and we cannot defer or refund your holiday. You may be able to claim on your insurance policy where applicable.
 

I have to pay my balance by 1st October - what happens if I don’t want to pay on this date?

In order to qualify for the Early Booking Offer prices and discounts, you will need to pay the balance by 1st October 2021. However, cancellation charges do not apply until eight weeks before departure so you have until then to decide whether you want to travel and you would then only lose your deposit of £200 per person.
 
If you decide not to go forward with the booking and cancel then you would lose the deposits of £200 per person so it makes sense to keep the booking, pay the balance and make the decision before the 8-week cut off point when you have a better idea of what is happening.  If you choose to cancel at that point, we will arrange a prompt refund less the deposits paid.
 

What if I test positive for Covid and have to self-isolate and cannot travel?

If you are unable to travel due to Covid or any other illness, please let us know as soon as possible. Unfortunately, this is classed as a cancellation and charges will apply but many insurance policies now offer cover for this eventuality.
 

What is the procedure for travel to and from France?

France is currently on the amber list, although this is reviewed regularly. Entry requirements may vary according to your vaccination status.
Details of travel requirements can be found here - https://www.gov.uk/foreign-travel-advice/france/entry-requirements
To go into a bar or restaurant in resort or on the slopes (even on the terrace) you will need to show proof of two vaccinations, recent negative test or recent recovery from Covid – details here - https://uk.ambafrance.org/Health-pass-and-vaccination-in-the-UK
 

What happens if I or someone else in my chalet tests positive for COVID in resort?

If someone tests positive for Covid 19, they will have to follow the local regulations and may have to isolate. Our resort staff will provide assistance with this. Many insurance policies now offer cover for medical and hotel costs as well as for the purchase of additional flights if you are not able to travel on our flight. Please check your insurance cover carefully.
 

Where can I get my Covid tests?

The price of covid tests has fallen recently and there are many reliable suppliers in the market. We are currently looking at options and will let you know our recommendations and any available discounts where applicable before you depart on holiday.

 
What Covid secure measures are Le Ski taking?

Guests will be required to adhere to airline and transfer company COVID regulations on the journey to and from resort. Mask wearing is likely to remain compulsory unless you are proven exempt.
 

In resort, our staff will wear masks when preparing and serving food and be fully trained on sanitisation measures. Chalet communal areas will be regularly and thoroughly cleaned and you can opt in/out of having your bedrooms cleaned. All staff will be fully trained on the most current COVID regulations and advice in order to keep our guests safe and managers will be trained to respond if any guests or staff test positive for COVID.

HOW DID LE SKI REACT TO THE CRISIS?


Believe us when we say that Covid-19 presented us with the most difficult situation we have ever experienced in 39 years of operating skiing holidays. We've had financial crashes, the devaluation of Sterling, volcanic ash clouds, more financial crashes, fires and avalanches but never anything like this... 

 

Doing the right thing by our understanding guests


We repaid the faith our wonderful guests have in us by doing the right thing by them. Refunds have been issued to guests who did not have a successful insurance claim or where they couldn't defer their trip to next season. Sincere thanks you to all those who were able to defer until next season.


What our guests said


Just a few of the wonderful messages we've had - thank you, it makes a huge difference to us.  
 

"I would like to extend my thanks to you and the wider Le Ski team. I appreciate that this is an extremely difficult time for your business so your understanding and cooperation in my case are appreciated.I wish you all the very best and be assured that I will book my next holiday through yourselves."
SG, due to travel 22nd March 2020 to La Tania.

"Many thanks – the payment has now safely arrived. As I have said before, I do appreciate the integrity with which Le Ski have handled this situation. Rest assured you will be my first port of call when it comes to booking next year."
AJ, due to travel 29th March 2020 to Val d'Isere