COVID-19 FAQs


UPDATE 5/4/22
 

Travel has really opened up recently but there are still some restrictions. 

If you cannot find the information you need here, please give us a call - we will do our best to answer your query.

BUT FIRST READ BELOW:

 

What are the current procedures for travel to and from France?

As at 5th April 2022...

The rules regarding testing to enter France have changed and you no longer need to show a negative Covid 19 test to travel France nor complete a health declaration (sworn statement.)

You must, however, show your proof of vaccination and
the following rules also apply to different age groups depending on your vaccination status.


Fully vaccinated adults

(see link for details of acceptable vaccines - https://www.gov.uk/foreign-travel-advice/france/entry-requirements)
If you are fully vaccinated, you are able to travel to and from France, visit bars, restaurants and public places by simply downloading the NHS app which demonstrates your vaccination status -  details on how to obtain this are here https://www.gov.uk/guidance/nhs-covid-pass.
Please note that 
you will need to have had your booster vaccination to travel to France if it is more than seven months since your second vaccination. The booster will automatically upload to your NHS pass. The rules are changing on 15th February and the time lag between the second vaccination and the booster will be reduced to 4 months.

Children aged 11 and under

If they are travelling with fully vaccinated adults, children aged 11 years or younger do not need to present a negative test result to travel to France. This also applies to ski lifts, entry to bars, restaurants and public places.

 

Children aged 12 to 15 years.

If they are not fully vaccinated, children in this age group can use ski lifts, restaurants etc. by either
Having proof of recent recovery from Covid 19 in a document (dated more than 11 days ago and less than six months ago.) This can be obtained by contacting 119 or your GP
or
Showing proof of a negative antigen test taken within the past 24 hours. This shoud be a verified test with a QR code or a certificate. You cannot use NHS tests.

Children aged 16 and 17

The rules have recently changed for this age group and they must now be fully vaccinated to use lifts, enter bars, restaurants etc.

 

Unvaccinated adults
If you are not fully vaccinated, you will need to present evidence of a negative test - see here for full details

 

In France

Mask wearing is no longer obligatory in enclosed places where you have to show your Covid Pass. It is still necessary to wear them on public transport.  More information can be found here https://www.gov.uk/foreign-travel-advice/france/coronavirus

 

PRE RETURN TO THE UK

You no longer need to complete a passenger locator form with effect from 18/3/2022.

 
IMPORTANT - PLEASE NOTE
It is your responsibility to ensure you have carried out the appropriate procedures for your party.  We realise it may appear complicated and if you have any queries, please do not hesitate to contact us by phone – 01484 548996 or by email mail@leski.com and we will do our best to assist you.

We recommend that you take screen shots and printed copies of the various documents you will need. This makes check in run much more smoothly. 
 

What if FCDO advice is against travel to France or the resorts are not open?

If we cannot operate your holiday, we will offer you a deferral to next season or a refund. Last season we contacted guests quickly and dealt with all changes promptly and efficiently.
 

What if we decide to cancel, do we get our money back or a deferral?

If Le Ski are operating the holiday and you choose not to travel this is classed as a cancellation on your part, and we cannot defer or refund your holiday. You may be able to claim on your insurance policy where applicable.
 

What if I test positive for Covid and have to self-isolate and cannot travel?

If you are unable to travel due to Covid or any other illness, please let us know as soon as possible. Unfortunately, this is classed as a cancellation and charges will apply but many insurance policies now offer cover for this eventuality.

 

What happens if I or someone else in my chalet tests positive for COVID in resort?

If someone tests positive for Covid 19, they will have to follow the local regulations and may have to isolate. Our resort staff will provide assistance with this. Many insurance policies now offer cover for medical and hotel costs as well as for the purchase of additional flights if you are not able to travel on our flight. Please check your insurance cover carefully.
 

What Covid secure measures are Le Ski taking?

Guests will be required to adhere to airline and transfer company COVID regulations on the journey to and from resort. Mask wearing is likely to remain compulsory unless you are proven exempt.
 

In resort, our staff are all fully vaccinated, will wear masks when preparing and serving food and be fully trained on sanitisation measures. Chalet communal areas will be regularly and thoroughly cleaned and you can opt in/out of having your bedrooms cleaned. All staff will be fully trained on the most current COVID regulations and advice in order to keep our guests safe and managers will be trained to respond if any guests or staff test positive for COVID.

HOW DID LE SKI REACT TO THE CRISIS?


Believe us when we say that Covid-19 is still presenting us with the most difficult situation we have ever experienced in 39 years of operating skiing holidays. We've had financial crashes, the devaluation of Sterling, volcanic ash clouds, more financial crashes, fires and avalanches but never anything like this... 

 

Doing the right thing by our understanding guests


We repaid the faith our wonderful guests have in us by doing the right thing by them. Refunds have been issued to guests who did not have a successful insurance claim or where they couldn't defer their trip to the following season. Sincere thanks you to all those who were able to defer until next season.


What our guests said


Just a few of the wonderful messages we've had - thank you, it makes a huge difference to us.  
 

"I would like to extend my thanks to you and the wider Le Ski team. I appreciate that this is an extremely difficult time for your business so your understanding and cooperation in my case are appreciated.I wish you all the very best and be assured that I will book my next holiday through yourselves."
SG, due to travel 22nd March 2020 to La Tania.

"Many thanks – the payment has now safely arrived. As I have said before, I do appreciate the integrity with which Le Ski have handled this situation. Rest assured you will be my first port of call when it comes to booking next year."
AJ, due to travel 29th March 2020 to Val d'Isere