Each resort has a Guest Services Manager and their job is to make sure that you’re having a good holiday, and to check you have everything you need.
They’ll visit you in the chalet during breakfast or in the evening, and they’re also contactable 24/7 so if you’re having a problem, this is who you’d call.
On a more day-to-day basis they can also help with booking restaurants, ski schools, taxis, weather updates etc.