Guest Services Manager - POSITION FILLED
Guest Services Manager
From the moment they arrive in resort until their departure, you will assume responsibility for our guests' well-being, ensuring that they have a fantastic and memorable holiday. This role is varied, from meeting and greeting guests at the airport to dealing with a range of queries and concerns in resort.
Click here to listen to James sharing his experience as Guest Services Manager in Courchevel.
Job specification
During the week, you will assume responsibility for your guests' wellbeing. From meeting and greeting them at the airport to responding to any queries and concerns in resort.
You will be part of a team of managers: Chalet and Assistant Chalet Manager, Guest Services Manager and supported by some experienced members of the team who work year-round for Le Ski.
At the airport
You will be the first and last member of the team our guests see on their holiday so we hope you make a positive lasting impression and ensure their arrival and departure is as smooth as possible.
You will accompany guests on their transfer bus to and from resort - answering questions and giving advice about the week ahead.
Customer service
You will work with our 'Guest & Chalet Assistants' to visit guests in their chalet and answer queries or concerns.
This ranges from booking restaurants and activities to more serious concerns such as illness, injuries or problems in the chalet.
Admin & lift pass ordering
There are a few admin tasks to complete. This includes reading guest questionnaire feedback forms and ordering lift passes online.
A typical day
You will start work at 8am which is when guests are served breakfast. This is the perfect time for you and our 'Guest & Chalet Assistants' to pop round to tell guests the weather for the day and take lunchtime restaurant reservation requests.
Once the guests are on the slopes, you will return to the office. You might be making restaurant bookings over the phone or ordering lift passes online.
You will finish work around 11am and be free to ski or do as you please during the day!
In the evening, you will return to work around 5pm. In the office, you might catch up with admin such as reading guest feedback forms or make enquiries to answer guest requests.
In the chalets, guests are served canapés and fizz before dinner so this is a great time to go and ask how their day was - they might need tips for a good ski route the next day!
Typically, you will finish work around 8pm but if you're dining in a chalet you would stay a bit later. It's a real dinner party atmosphere in the chalets.
You will get two days off during the week which are on the same days as all our resort teams. Please note, you will be on call on your days off for guest emergencies such as injuries but a lot of this you can deal with over the phone.
An ideal candidate is...
Personable - you need to be a real people person. Chatting and getting to know guests to make them feel at home.
Professional - as the first and last members of the team our guests meet, it is imperative you leave a good lasting impression and maintain this during the week.
Intuitive - you will be dealing with all manner of guest queries and concerns and so you need to be ready to resolve whatever situation comes you way.
Essential requirements
PLEASE NOTE: Please check your passport validity. British passport holders must have at least 6 months left on their passport to travel to France.
We will look for relevant work experience in customer-service.
Having a good level of computer literacy is important for lift pass ordering and admin tasks.
A decent level of French is non-essential but advantageous.
Occasionally you will need to drive. You must have held a full driving licence for a minimum of 2 years. We provide winter driver training.
You should be available from late November to mid-April.