Guest Services Manager
Guest Services Manager
From the moment they arrive in resort until their departure, you will assume responsibility for our guests' well-being, ensuring that they have a fantastic and memorable holiday. We have an extremely high percentage of guests who return to us year on year and recommend our holidays to their friends. Your job is to help our team maintain these credentials and make sure our new guests want to return to Le Ski in the future.
What we’re looking for
We need dedicated, caring and professional people who are willing to go the extra mile to make our guests' holiday perfect. You'll be a natural communicator with a high level of French and IT skills. You'll have a strong background in customer service.
Watch James' video where he tells us how he goes out of the way to help guests with extra attention and advice.
Your responsibility
You will be required to solve any problems that might arise, whether it is booking ski lessons or restaurant tables, taking a guest to the doctors or dealing with travel insurance claims. You will also need to work alongside and supervise ski hosts.
Guest requests and queries will keep you on toes so can impose on your free time, but you'll be happy to go out of your way to maintain our high standards of customer service. You will dine at least twice a week in a chalet, helping the hosts with service and clearing away.
Skills and experience
- You should be highly motivated, resourceful, organised, caring and patient
- A good level of French and IT skills essential, managerial experience advantageous
- You should have held a full driving licence for more than two years
- You must hold a valid British/EU passport and NI number
Want to apply?
Please download an application form (click on the link at the bottom of the page) and email it back to recruitment@leski.com